SMS Delivery Delays to Shelcomm Network in US for a subset of Long Codes, Short Codes and Toll Free

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in US for a subset of Long Codes, Short Codes, and Toll Free. This incident has been resolved.

Update

We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in US for a subset of Long Codes, Short Codes, and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in US for a subset of Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.