Increase in Voice Call Disconnects in Flex 2.13.x for the Flex Accounts Using SSOv2


Incident resolved in 273h0m29s

Resolved

The issue affecting an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2 has been resolved and Flex is operating normally at this time.

1753858918

Update

We have deployed a permanent code fix on the 24th to address this issue as part of 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

1753782822

Update

We have deployed a permanent code fix on the 24th to address this issue as part of 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

1753632687

Update

We have deployed a permanent code fix on the 24th to address this issue as part of yesterday's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

1753546294

Update

We have deployed a permanent code fix on the 24th to address this issue as part of yesterday's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

1753459812

Update

We have deployed a permanent code fix to address this issue as part of today's 2.13.2 release. This patch release is automatically applied on login. We'll continue to monitor for associated errors over the next 24 hours.

1753373458

Update

We deployed a temporary fix on the 19th to mitigate impact. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

1753371150

Update

We deployed a temporary fix on the 19th to mitigate impact. We're continuing to monitor and will do so until we make a permanent fix available tomorrow.

1753286474

Update

We deployed a temporary fix on the 19th to mitigate impact. We’re continuing to monitor and will do so until we apply a permanent fix tomorrow.

1753284690

Update

We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

1753264635

Update

We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

1753178483

Update

We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

1753092623

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

1753081065

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

1752994654

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 16 hours or when more information becomes available.

1752937555

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 8 hours or when more information becomes available.

1752908975

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 4 hours or when more information becomes available.

1752887108

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 2 hours or when more information becomes available.

1752879523

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 1 hour or when more information becomes available.

1752877361

Investigating

Our monitoring systems have detected a potential issue with Voice and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1752876089