Increase in Voice Call Disconnects in Flex 2.13.x for the Flex Accounts Using SSOv2


Incident ongoing

Update

We deployed a temporary fix on the 19th to mitigate impact. We're continuing to monitor and will do so until we make a permanent fix available tomorrow.

1753286474

Update

We deployed a temporary fix on the 19th to mitigate impact. We’re continuing to monitor and will do so until we apply a permanent fix tomorrow.

1753284690

Update

We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

1753264635

Update

We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

1753178483

Update

We have detected an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

1753092623

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

1753081065

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.

1752994654

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 16 hours or when more information becomes available.

1752937555

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 8 hours or when more information becomes available.

1752908975

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 4 hours or when more information becomes available.

1752887108

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 2 hours or when more information becomes available.

1752879523

Investigating

We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 1 hour or when more information becomes available.

1752877361

Investigating

Our monitoring systems have detected a potential issue with Voice and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1752876089