SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to China Mobile Hong Kong

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong is operating normally.

Update

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Update

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.