Call Failures from a subset of Bell Network Subscribers to A Subset of Twilio Numbers

Resolved

After deep investigation, we have identified that there was no impact associated with this incident, for that reason we are marking this as invalid and resolving the Statuspage.

Update

We have started seeing recovery for inbound calls to Twilio numbers from Bell Network Subscribers in Canada. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Investigating

We are still observing a subset of call failures to Twilio numbers from Bell Network Subscribers in Canada. We are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are observing a subset of call failures to Twilio numbers from Bell Network Subscribers in Canada. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with inbound calls involving Canadian phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.