SMS Delivery Failures on Claro Network in Brazil


Incident resolved in 54h4m26s

Resolved

We continue experiencing SMS Delivery Delays to Claro Network in Brazil. We reached out individually to all impacted customers with detailed follow-ups. This incident will be marked as resolved on the Statuspage, and any further updates will be communicated via email to impacted customers.

1757620540

Update

We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.

1757574847

Update

We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1757567681

Investigating

We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

1757509289

Update

We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

1757502270

Update

We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1757495066

Investigating

We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

1757466306

Investigating

We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

1757436384

Investigating

We are experiencing SMS delivery failures sending on Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

1757429175

Investigating

We are experiencing SMS delivery failures sending on Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

1757425874