Connectivity Lost on ~16% of Super SIM Devices

Resolved

The incident affecting Super SIM active data session connectivity has been resolved, and the product is operating normally at this time.

Update

We are now seeing recovery with regards to Super SIM Connectivity Data Session Drop. We are continuing to monitor for service stability. We will provide another update in 2 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with regards to Super SIM Connectivity Data Session Drop. Beginning at 4:20AM UTC, we observed ~16% of active data sessions on Super SIM being dropped. About 4% of devices may still experience connectivity issues. Our engineering team is actively working alongside the affected network provider to resolve the issue as quickly as possible. In the meantime, we kindly suggest that customers reset the connectivity through the console or through the APIs (by reactivating SIMs) if they notice that some of their SIM cards are still experiencing issues. We will provide another update in 4 hours or sooner once more information becomes available.

Investigating

Beginning at 4:20AM UTC, we observed ~16% of active data sessions on Super SIM being dropped. Our engineering team is continuing to investigate the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Investigating

Beginning at 4:20AM UTC, we observed ~16% of active data sessions on Super SIM being dropped. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with regards to Super SIM Connectivity Data Session Drop. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.