Voice Insights Call Summaries Delayed in US1

Resolved

We are no longer experiencing voice insights call summaries delays in US1 region. This incident has been resolved.

Update

We are observing recovery in voice insights call summaries delays in US1 region. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

Voice Insights call summaries for calls that ended after 1:40am UTC are being processed successfully and are available via Console, Rest APIs and Event Streams. Our engineers are working on backfilling the call summaries for calls that ended between Aug 25th 23:36 and Aug 26th 1:40am. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with voice insights call summaries delayed. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.