SMS Delivery Delays and Failures to Multiple Networks in Chile via a Subset of Longcodes

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Chile via a subset of longcodes. This incident has been resolved.

Update

We are observing recovery in SMS delivery delays and failures when sending messages to multiple networks in Chile via a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays and failures when sending messages to multiple networks in Chile via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.