Outbound WhatsApp Messages Failing With Error 500 Impacting Flex and Twilio Verify


Incident resolved in 6h38m29s

Resolved

We are no longer observing issues in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. This incident has been resolved.

1733965594

Update

We are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1733961713

Update

We are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1733954801

Update

We are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1733948034

Update

We are observing improvement in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

1733946031

Investigating

We have detected an issue with outbound WhatsApp messages failing with error 500. This is also affecting Flex and Verify. This is impacting outbound WhatsApp tasks which will be created but will have a delay in message sent to customer. Also, any active WhatsApp tasks will lose the ability to communicate with agent and customer. The issue is related to the Meta platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1733944258

Investigating

We have detected a potential issue with outbound WhatsApp messages failing with error 500. This is also affecting Flex and Verify. This is impacting outbound WhatsApp tasks which will be created but will have a delay in message sent to customer. Also, any active WhatsApp tasks will lose the ability to communicate with agent and customer. The issue appears to be related to the Meta platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1733942628

Investigating

We have detected a potential issue with outbound WhatsApp messages failing with error 500. The issue appears to be related to the Meta platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1733942209

Investigating

Our monitoring systems have detected a potential issue with outbound WhatsApp messages failing with error 500. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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