Issue with Zoom Client 6.7 on iOS for subset of Users

Resolved

This incident has been resolved.

Update

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Update

The service degradation affecting Zoom meetings has been successfully resolved. We have rolled out new iOS client version to App Store: Zoom Workplace 6.7.1 and Zoom Workplace for Intune 6.7.1. Customers who are on 6.7.0 currently can download the upgraded 6.7.1 version.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Update

We have successfully identified the root cause affecting Zoom meetings on client version 6.7 on iOS devices.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Investigating

Investigation continues. We will provide further updates when they become available.

Investigating

Investigation continues. We will provide further updates when they become available.

Investigating

Investigation continues. We will provide further updates when they become available.

Investigating

We are currently investigating Zoom client version 6.7 on iOS devices that are running MDM or content policy inspection are unable to join meetings.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.