Incident History

This incident has been resolved.

From 01:00 12/21 UTC - 01:00 12/22 UTC, Zoom has successfully completed the Zoom Phone maintenance to route additional Zoom Phone & Zoom Contact Center traffic across our new Data Centers (https://status.zoom.us/incidents/1xtdkft6972m). Due to internal monitoring detection and a few customers’ feedback, there are possible misconfigurations in some customers’ firewall side, Zoom has decided to rollback these changes and work directly with customers to confirm all services are working correctly for them.

In order for customers to avoid any potential issues in the future, please allow Zoom Traffic to all subnets located on our Zoom Network Firewall page including signaling and media (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548)

This incident has been resolved.

From 01:17 12-14-2024 UTC to 16:16 12-15-2024 UTC a subset of US customers' incoming calls were impacted. This issue has been resolved.

On 12/14/2024 from 01:30 to 02:10 UTC, a subset of customers may have experienced call and agent status issues for Zoom Contact Center. The issue has been resolved.

On 12/11/1024, from 17:58 UTC to 12/12/2024 0:40 UTC, a subset of customers may have experienced major disruptions in message delivery for Facebook Messenger and WhatsApp within Zoom Contact Center. The root cause of the issue was an outage within the Meta platform. This issue has since been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.