Service Degradation Affecting Zoom Contact Center SMS in US Region

Resolved

This incident has been resolved and the affected services have been restored.

Update

On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region.

We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.