A subset of users may experience issues with inbound calls in South Africa region

Resolved

This incident has been resolved.

Update

The issue causing failures for a subset of inbound calls for Zoom Phone and Zoom Contact Center in South Africa region has been resolved. We will continue to monitor and provide updates as we have them.

Update

We have identified the issue causing failures for a subset of inbound calls for Zoom Phone and Zoom Contact Center in South Africa region. We will continue to provide updates as we have them.

Investigating

We have detected service degradation where a subset of users may experience issues with inbound calls for Zoom Phone and Zoom Contact Center in South Africa region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.