A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region.

Resolved

This incident has been resolved and the affected services have been restored.

Update

A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Update

Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience

Update

We have successfully identified the root cause where a subset of users are still experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Update

A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Update

We have successfully identified the root cause where a subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

Investigating

A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.