A subset of users may experience issues with Inbound and Outbound calls in China region.


Incident resolved in 76h15m50s

Resolved

This incident has been resolved.

1762162009

Update

We have fixed the issue where a subset of users were experiencing issues with inbound and outbound calls in China region. We will continue to monitor & provide updates as soon as there is more information to share.

1762159119

Update

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

1762142893

Update

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

1762099210

Update

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

1762055975

Update

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

1762012685

Update

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

1761969664

Update

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

1761926581

Update

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

1761915745

Update

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

1761904880

Update

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

1761898139

Update

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

1761893142

Update

We have identified an issue with our underlying carrier in China region where a subset of users are experiencing issues with inbound and outbound calls. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.

1761889249

Investigating

We have detected service degradation where a subset of users may experience issues with Inbound and Outbound calls. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

1761887459