A subset of users are experiencing delays in sending and receiving Zoom messages.

Resolved

On 10/17, between 5:35 UTC and 6:27 UTC, a subset of users experienced delays in sending and receiving messages on Zoom Chat, and presence of Zoom Chat and Zoom Rooms were impacted. The issue has been resolved.

Update

We have fixed the issue where a subset of users were experiencing delays in sending and receiving Zoom messages. We will continue to monitor and provide updates as soon as there is more information to share.

Update

We have identified the cause for service degradation where a subset of users would be experiencing delays in sending and receiving Zoom messages. Our engineers are currently working on the fix. Zoom will provide updates as soon as there is more information to share.

Investigating

We have detected service degradation where a subset of users would be experiencing delays in sending and receiving Zoom messages. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.