A subset of users are experiencing intermittent Zoom Phone and Zoom Contact Center Inbound and Outbound call service degradation in South Africa region.

Resolved

This incident has been resolved and the affected services have been restored.

Update

The issue affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services in South Africa region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Update

We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working with our carrier partner, and the outbound call issue has been resolved and currently working on a resolution for inbound call issue and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Update

We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

Update

We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Investigating

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.