A subset of users in the Japan region may experience issues when attempting to connect to the Zoom Technical Support number.

Resolved

This incident has been resolved.

Update

We have fixed the issue where a subset of users in Japan may experience connectivity problems when attempting to reach the Zoom Technical Support number via Zoom Phone. We will continue to monitor & provide updates as soon as there is more information to share.

Update

We have identified the cause for the service degradation. Our engineers are currently working on the fix. Zoom will provide updates as soon as there is more information to share.

Investigating

We are continuing to investigate the reported issue in which a subset of users may experience connectivity problems when attempting to reach the Zoom Technical Support number via Zoom Phone. Further updates will be provided as they become available.

Investigating

We have detected service degradation where a subset of users in Japan would be experiencing connectivity issues while attempting to connect to the Zoom Technical Support number. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.