Intermittent timeouts with the "Ask AIC" function within AI Companion

Resolved

This incident has been resolved.

Update

We have resolved an intermittent issue with “Ask AIC” features that require a lookup to the internet failing and an additional issue regarding the AIC enabled meetings where the "Catch me up" function was returning an error. A fix has been implemented and we will continue to monitor and provide updates as we have them.

Update

We are continuing to work on resolving the issues reported in this incident. More updates will be provided as soon as we have them.

Update

We continue to identify and investigate the intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We will continue to provide updates as we have them. We are now experiencing an additional issue regarding the AIC enabled meetings and investigating it as well, where the "Catch me up" function in AIC is returning error - “Apologize for the inconvenience, but it seems that the service has timed out”.

Update

Zoom has identified an intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We are working on addressing this issue and will post updates as we have them.

Investigating

We are investigating intermittent timeouts with the "Ask AIC" part of AI Companion affecting US meetings only. More updates will be provided as soon as we have them.