Incorrect offline status display for Zoom Rooms Scheduling Displays

Resolved

This incident has been resolved.

Update

The issue where some Zoom Rooms Scheduling Displays may incorrectly appear as offline in the Zoom Dashboard, despite the devices remaining online and operational has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Update

Our team continues to work on the resolution where some Zoom Rooms Scheduling Displays may incorrectly appear as offline in the Zoom Dashboard, despite the devices remaining online and operational.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

Update

We have identified the root cause where some Zoom Rooms Scheduling Displays may incorrectly appear as offline in the Zoom Dashboard, despite the devices remaining online and operational.

Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Investigating

Our team is actively working to identify the impact and root cause. We will provide further updates as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Investigating

Our team is actively working to identify the impact and root cause and will provide further updates as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Investigating

We are investigating an issue where some Zoom Rooms Scheduling Displays may incorrectly appear as offline in the Zoom Dashboard, despite the devices remaining online and operational.

This issue is limited to the status displayed in the Dashboard and does not impact the functionality of the affected scheduling displays.

As a workaround, users may perform a physical reboot of the affected scheduling display device to restore the correct status in the Dashboard.

Our team is actively working to identify the impact and root cause and will provide further updates as more information becomes available.

We appreciate your patience as we work to resolve this issue.