Issue with Zoom Phone inbound calls and outbound affecting a subset of users in Colombia


Incident resolved in 32h49m36s

Resolved

This incident has been resolved.

1754658499

Update

We have fixed the issue where a subset of users in Colombia experienced issues with inbound and outbound calls. We will continue to monitor & provide updates as soon as there is more information to share.

1754656873

Update

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

1754642452

Update

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

1754628727

Update

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

1754613531

Update

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

1754598778

Update

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

1754584227

Update

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

1754566791

Update

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

1754559058

Update

We are continuing to work with our vendor to resolve the issue with inbound calls affecting a subset of users. Further updates will be provided as they become available.

1754551872

Update

We have identified and resolved the issue affecting outbound Zoom Phone calls. Inbound calls remain impacted for a subset of users, and we are currently working with our vendor to resolve the issue. We will provide further updates as they become available.

1754544348

Update

We have now identified that both inbound and outbound calls are also impacted for a subset of users. Our team continues to investigate, and we will share further updates as they become available.

1754541564

Update

We have received reports of a subset of users in Colombia facing issues with inbound calls. We are currently investigating and will provide updates as they become available.

1754540323