Zoom Phone Service Degradation in Japan

Resolved

This incident has been resolved and the affected services have been restored.

Update

Our carrier partner has successfully resolved the issue. Following a detailed investigation, we confirmed that the provider exchange functioned normally and was not impacted. However, a subset of customers in Japan experienced temporary disruptions with Zoom native inbound and outbound calls. Service has now been fully restored.

Update

We continue to work with our carrier for the issue affecting calls in the Japan region. We will keep you informed with timely updates as progress is made.

Update

We have identified an issue with our underlying carrier in the Japan region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

Investigating

We are currently investigating a service degradation affecting Zoom Phone Service.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.