Issue with 2-Factor Authentication SMS not being received.


Incident resolved in 15h16m56s

Resolved

This incident has been resolved.

1721773638

Update

The issue with SMS 2FA messages not being received has been resolved. We will continue to monitor and provide updates as we have them

1721767708

Update

We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

1721750624

Update

We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

1721743312

Update

We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

1721733388

Update

We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

1721729275

Update

We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

1721725246

Update

We have identified the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

1721721630

Investigating

We are currently investigating reports of SMS 2FA messages not being received. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

1721718622