Between 13:22 & 14:26 UTC today, users have experienced missing monitoring graphs for Droplets (with DO agent installed), Load Balancers, Databases, and other services within the Cloud Control Panel.
Our engineering team has identified the root cause of the issue and has taken appropriate steps to restore functionality. We can confirm that services have been restored and are functioning as expected.
We apologize for any inconvenience this may have caused. If you continue to experience issues viewing monitoring graphs, please create a support ticket for further analysis. Thank you for your patience and understanding
The connectivity issues affecting our Serverless/GenAI Inference API have been fully resolved.
Our engineering teams successfully completed the connectivity restoration. All systems should be functioning normally, and the endpoint should be fully operational.
Between 09:41 and 11:24 UTC, our Engineering team identified an issue impacting the DNS API service. During this period, users may have experienced issues performing domain and DNS record management operations through the Control Panel and API. Services dependent on DNS API operations, including Let's Encrypt certificate provisioning, MongoDB cluster creation, App Platform deployments, and DigitalOcean Kubernetes (DOKS) cluster create and delete operations, were also impacted.
Our Engineering team has confirmed that the underlying issue affecting the DNS API service has been fully resolved, and all affected services are now operating normally.
If you continue to experience any issues, please contact our Support team by opening a ticket. We apologize for any inconvenience caused.
Our Engineering team has confirmed that the issue impacting build failures on App Platform has been resolved at 07:00 am UTC. All App Platform builds are now succeeding as expected. Customers who previously encountered build failures should now be able to deploy their applications without further issues.
If you continue to experience any problems, please open a ticket with our support team. Thank you for your patience, and we apologize for any inconvenience.
Between 06:35 UTC & 12:36 UTC today, our engineering team identified an issue impacting the Cloud Firewall. During this period, users might have encountered issues while updating their firewall rules.
Our team has taken appropriate measures to address the issue. We can confirm that service has been restored and is now functioning normally.
We regret the inconvenience caused and appreciate your patience and understanding. However, if you continue to experience any issues, please create a support ticket for further analysis.
Our Engineering team has verified that the issue causing incorrect Cloud Firewall rules to display on the cloud panel is fully resolved. The user interface continues to function as expected, and all systems have returned to normal operating conditions.
If you continue to experience problems, please open a ticket with our support team. Thank you for your patience throughout this incident.
From 00:00 UTC to 01:40 UTC, users may have experienced degraded write performance and intermittent impacts to workloads dependent on Block Storage Volumes in the NYC3 region.
Our Engineering team has confirmed that the underlying infrastructure issue affecting Block Storage Volumes at the storage layer has been fully resolved, and services are now operating normally.
If you continue to experience any issues, please contact our Support team by opening a ticket. We apologize for any inconvenience caused.
As of the current time, our Engineering team has confirmed that the issue with Serverless Inference has been resolved. The root cause of the issue was an outage with our provider, Anthropic, which affected users of Sonnet 4.6 and Opus 4.7 models. According to Anthropic's status page (https://status.claude.com/incidents/8z7l5zcy0v3b), they have resolved the outage. If you continue to experience problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.
As of 19:50 UTC, the issue affecting the DNS service has been fully resolved, and all related services, including Let's Encrypt certificate issuance and Managed MongoDB provisioning, are now operating normally.
The backlog of delayed requests has been successfully processed, and all DNS record updates, pending certificate, and MongoDB operations should now be complete.
We apologize for the disruption this caused and appreciate your patience while our team worked to restore full functionality.
However, if you continue to experience any issues, please don't hesitate to raise a support ticket for further investigation. We'll be happy to assist you.