Between 18:37 and 21:17 UTC on 16 May 2025, MongoDB Atlas sent out false Host Down alerts to a small portion of our users. Cluster health was unaffected during this time and we sincerely apologize for the confusion.
This incident has been resolved.
This incident has been resolved.
The incident is now resolved. Since May 1st 2025 at 04:52 UTC we falsely reported a limited number of Atlas Clusters as down in the UI and alerted as such.
Alerting latency is back within expected thresholds.
This incident has been resolved.
We have confirmed sustained recovery. All systems continue to operate normally.
This incident has been resolved.
We have received confirmation that this issue has been resolved by taking a host offline in the AWS network that was causing the DNS resolution issues. We also continue to confirm with customers that they are not seeing any residual impacts of this issue.
This issue is now resolved.
This incident has been resolved.