Incident History

MongoDB Cloud: Login error "Too many attempts, please try again later"

Incident Summary

On September 2, 2024 between 8:30 UTC to 10:15 UTC, some MongoDB customers were unable to log in to MongoDB Atlas Management UI.

During that time, MongoDB experienced an abnormally high volume of traffic on our login page that caused us to hit our rate limiting thresholds which caused some customers to see their authentication requests to the MongoDB Atlas Management UI rejected.

Once login volume subsided, login availability was restored.

Note: This incident had no impact on customer Atlas Clusters. UI authentication is independent of Atlas Cluster authentication.

Root Cause

Our authentication services were not able to scale quickly enough to react to the sudden increase in logins.

MongoDB Actions

We are updating our login page to provide clearer and more actionable error messaging. We are also adding additional support to  scale better during traffic spikes.

Recommended Customer Actions

No further customer action required

1725271987 - 1725287307 Resolved

Atlas Cluster Operations Delayed

This issue has been resolved.

1724926895 - 1724929004 Resolved

MongoDB Atlas Triggers: Delayed Processing of Events

This incident has been resolved.

1724450043 - 1724774010 Resolved

MongoDB Atlas Triggers: Increased failure rate

This incident has been resolved.

1723830863 - 1724273665 Resolved

MongoDB Atlas: Cluster creation and certain healing operations delayed

This incident has been resolved.

1722376617 - 1722385881 Resolved

Microsoft Azure Incident: Degraded Cluster Health - Several Regions Impacted (UAE North Most Impacted)

This incident has largely been resolved, however some nodes remain affected. Your logged-in Azure Portal may have more details on resolution.

1722359429 - 1722384364 Resolved

MongoDB Atlas & Cloud Manager: PagerDuty alerts not being delivered

This incident has been resolved.

1722005968 - 1722028205 Resolved

Microsoft Azure Incident: Degraded performance for Atlas Device Sync

An Azure outage impacted Sync users, causing very delayed syncing during the outage and the system auto-recovered once the outage was resolved.

Updates from Azure can be tracked at https://azure.status.microsoft/en-us/status and in the Service Health Dashboard in your Microsoft Azure Portal.

1721408587 - 1721408587 Resolved

Microsoft Azure Incident: Degraded Cluster Health - Azure Central US

Microsoft Azure has updated their status history (https://azure.status.microsoft/en-us/status/history/) and indicated that impacted services have returned to their expected availability levels.

This incident has been resolved.

1721343734 - 1721401866 Resolved

Delayed Autoscaling on Sharded Clusters

This incident has been resolved.

1720633000 - 1720638921 Resolved
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