Between 19:17 UTC and 20:37 UTC on January 8th, some customers in the US region may have experienced delays for multiple data types in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
To prevent our customers from receiving a high volume of false positive alert notifications, notifications for affected data were temporarily suppressed during this time.
Between 15:23 UTC and 22:07 UTC on December 5th, some customers in the EU region may have experienced errors when sending data to New Relic, issues viewing real time data, and delayed or missing alert notifications related to real time data. To prevent our customers from receiving a high volume of false positive alert notifications, we temporarily suppressed notifications for affected data intermittently during this timeframe.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 16:05 UTC and 16:47 UTC on November 8th, some customers in the EU region as well as a small percentage of US customers may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
We have investigated and resolved this interruption and the above services have returned to normal operation.
Between 04:15 UTC and 04:20 UTC on November 8, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
We have investigated and resolved this interruption and the above services have returned to normal operation.
Between 20:05 UTC and 21:02 UTC on November 6th, some customers in the US region may have experienced delayed or missing alert notifications related for all data types.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 18:04 UTC and 18:20 UTC and again from 19:04 UTC to 19:36 UTC on October 18th, some customers in the US regions may have experienced delayed browser data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, notifications for affected data were temporarily suppressed between 19:49 UTC and 20:01 UTC.
We have investigated and resolved this interruption and the above services have returned to normal operation.
Between 22:00 UTC October 10 and 00:55 October 11 UTC, some customers experienced irregularities in query results and dashboards. Notifications were impacted for some customers between 00:05 UTC and 00:55 October 11 UTC. We’ve resolved the issue in the US region. Services have returned to their normal operation.
Between 21:08 UTC to 22:12 UTC on September 20th, some customers in the US region may have experienced delays for data and for related alert notifications.
The service interruption has been resolved and impacted services have returned to normal operations.
Between 17:48 UTC and 22:27 UTC on Monday, September 11, 2023, some customers in the US and EU region may have experienced missing alert notifications and errors accessing the Alerts UI. We have investigated and resolved a service interruption and impacted services have returned to normal operations.
Between 02:03 UTC and 05:45 UTC on Wednesday, September 6, 2023, some customers in the US region may have experienced an impact to data collection and delayed or missing alert notifications. To prevent our customers from receiving a high volume of false-positive alert notifications during this interruption, alerts were temporarily suppressed for applicable customers between 02:20 UTC and 04:52 UTC.
We have investigated and resolved a service interruption with our Cloud Service Provider and impacted services have returned to normal operations.