Incident History

We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro in Columbia. This incident has been resolved.

We are no longer experiencing SMS delivery delays to NTT Docomo in Japan. This incident has been resolved.

We are no longer experiencing SMS Delivery Report Delays Via a Subset Of Short Codes and Toll Free Numbers to Verizon Wireless in United States of America 311-489. This incident has been resolved.

We are no longer experiencing delays in Verify Email OTP delivery for messages sent via SendGrid, primarily which was impacting Gmail recipients. This incident has been resolved.

We are no longer experiencing SMS delivery to Jawwal in Palestine. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to multiple networks in the US via a subset of short codes.. This incident has been resolved.

Twilio Programmable SMS was degraded for 58 minutes between 11:32 and 12:30 Pacific Time on 01/23/2026. During this period of time customers may have experienced SMS Delivery Failures to Claro Network in Costa Rica. The issue has now been resolved.

We have fully investigated the SMS Delivery Failures to Claro Network in Costa Rica issue triggered by our automated alert, and it was determined that the issue is now resolved. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to Vivo network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Orange / Altice in Dominican Republic. This incident has been resolved.