Incident History

The issue that caused a small number of Voice calls to fail Stir/Shaken Attestation has been resolved and is operating normally at this time.

We are no longer experiencing SMS Delivery Delays and Failures to multiple Telefonica networks in Peru, Venezuela and Mexico via Subset of Shortcodes and SMS Delivery Delays To Subset of Twilio Shortcodes in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the Telefonica network in Mexico via a subset of shortcodes. This incident has been resolved.

We have fully investigated the newly signed up customers requesting a managed certificate for link shortening in messaging, will stay in pending status with “Your Certificate Is Being Processed.” All current customers using the messaging API will not be impacted on their operations, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We are still experiencing SMS delivery delays when sending messages to Claro network in Honduras, however, this would be monitored and updated through the incident: SMS Delivery Delays to Multiple Claro Networks in Central America. This incident has been closed.

We are still experiencing SMS delivery delays when sending messages to Claro network in Honduras, however, this would be monitored and updated through the incident: SMS Delivery Delays to Multiple Claro Networks in Central America. This incident has been closed.

We are still experiencing SMS delivery delays when sending messages to Claro network in Honduras, however, this would be monitored and updated through the incident: SMS Delivery Delays to Multiple Claro Networks in Central America. This incident has been closed.

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to Americanet Network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. This incident has been resolved.