Incident History

We are no longer experiencing SMS delivery delays and failures to K-Cell Network in Kazakhstan. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Tigo Network in Chad. This incident has been resolved.

Twilio RCS Messaging Services was degraded for 35 minutes between 06:10 and 06:45 Pacific Time on 08/12/2025. During this period of time customers may have experienced 12400 Error codes when sending RCS Messages to Brazil. The issue has now been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Canada. This incident has been resolved.

The issue with the Twilio Console, where users intermittently see 'Access Denied' on the Twilio Admin (admin.twilio.com) page despite having appropriate access, has been resolved. The Twilio Admin (admin.twilio.com) page in the Twilio Console is now operating normally.

We are no longer experiencing MMS delivery delays to multiple networks in the US via subset of Shortcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to K-Cell in Kazakhstan. This incident has been resolved.

Twilio Voice call recordings and streams are now operating normally.

We are investigating a service interruption with Voice Recording E2E. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS delivery failures on Orange in Spain. This incident has been resolved.