Incident History

We are no longer experiencing SMS delivery delays to Iliad Italia Network in Italy. This incident has been resolved.

We are no longer experiencing delivery report delays when sending to GCI-Chat in United States of America via a subset of Shortcodes. This incident has been resolved.

Twilio Verify was degraded for 35 minutes between 14:33 and 15:08 Pacific Time on 06/19/2025. During this period of time customers may have experienced high latency and 5xx errors when using Verify Verification Attempts API and Verify Insights. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a Subset of Longcodes. This incident has been resolved.

We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Vodafone in Fiji. This incident has been resolved.

The Twilio Programmable Messaging API was partially degraded for 1 minute on June 18th, 2025, between 18:03 PST and 18:04 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

We are no longer experiencing MMS/SMS delivery delays when sending messages to Altan Redes Network in Mexico. This incident has been resolved.

We are no longer experiencing MMS delivery delays when sending messages to US carriers from a small subset of short codes. This incident has been resolved.

Twilio logo on our account portal is now displaying normally. This incident has been resolved.