Incident History

Customers of the Conversations API in the IE1 region are no longer experiencing intermittent HTTP 500 error responses from the REST API and Conversations API is operating normally at this time.

We are no longer experiencing SMS Delivery Delays & Delivery Receipt Delays to Telenor Network in Pakistan. This incident has been resolved.

We are no longer experiencing SMS delivery report delays when sending messages to Drillisch 1&1 in Germany. This incident has been resolved.

We are no longer experiencing SMS delivery report delays when sending messages to the Viettel Network in Burundi. This incident has been resolved.

Our monitoring system no longer sees a disruptions to voice transcription services. The issue is now resolved.

The issue affecting intermittent SMS delivery failures to Airtel in Zambia has been resolved, and the service is functioning normally at this time.

The issue affecting calls to a subset of Canadian Twilio local and toll-free numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing message delivery delays for messages sent via WhatsApp. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple US networks via a subset of short codes. This incident is resolved.

We have fully investigated the WhatsApp issue and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.