Incident History

The issue affecting specific subset of Japan local numbers +8150xx that were not reachable when calling with certain carriers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery failures to Twilio's Shortcodes in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Econet/Leo Network in Burundi. This incident has been resolved.

The issue has been resolved and AccSec - Three UK API is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Globe network in Philippines. This incident has been resolved.

Twilio Intelligent Alerts was degraded for 30 minutes between 1:02am UTC on July 3rd and 1:32am UTC on 07/03/2025. During this time, customers may have experienced issues with Intelligent Alert delivery for subscribed customers. The issue has now been resolved.

Twilio Sender IDs were degraded during the last 2 days. During this period of time customers may have experienced problems related to message deliverability using Sender IDs. The issue has now been resolved.

We are no longer experiencing SMS delivery failures to Al Madar network in Libya. This incident has been resolved.

Our engineers have monitored the fix and confirmed that the issue causing increased latency in creating transcripts has been resolved. All services are now operating normally at this time.