Incident History

SMS Delivery Report Delays to GCI-Chat in United States of America via Subset of Shortcodes

We are no longer experiencing delivery report delays when sending to GCI-Chat in United States of America via a subset of Shortcodes. This incident has been resolved.

1750400727 - 1750456090 Resolved

High Latency and 5xx errors When Using Verify Verification Attempts API and Verify Insights

Twilio Verify was degraded for 35 minutes between 14:33 and 15:08 Pacific Time on 06/19/2025. During this period of time customers may have experienced high latency and 5xx errors when using Verify Verification Attempts API and Verify Insights. The issue has now been resolved.

1750371363 - 1750374059 Resolved

SMS Delivery Delays to Multiple Networks in United States of America via a Subset of Longcodes

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a Subset of Longcodes. This incident has been resolved.

1750371086 - 1750382459 Resolved

SMS Delivery Delays to Claro in Colombia via a Subset of Longcodes

We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. This incident has been resolved.

1750359675 - 1750375344 Resolved

SMS Delivery Delays to Vodafone in Fiji

We are no longer experiencing SMS delivery delays when sending messages to Vodafone in Fiji. This incident has been resolved.

1750311588 - 1750534615 Resolved

Elevated HTTP 500 Errors for Twilio Programmable Messaging API – June 18, 2025

The Twilio Programmable Messaging API was partially degraded for 1 minute on June 18th, 2025, between 18:03 PST and 18:04 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

1750297932 - 1750298131 Resolved

SMS Delivery Delays to Altan Redes Network in Mexico

We are no longer experiencing MMS/SMS delivery delays when sending messages to Altan Redes Network in Mexico. This incident has been resolved.

1750272526 - 1750294608 Resolved

MMS Delivery Delays to US Carriers From a Small Subset of Short Codes

We are no longer experiencing MMS delivery delays when sending messages to US carriers from a small subset of short codes. This incident has been resolved.

1750270035 - 1750304437 Resolved

Twilio Logo Broken in Console

Twilio logo on our account portal is now displaying normally. This incident has been resolved.

1750265759 - 1750269260 Resolved

SMS Delivery Failures to Chile for a Subset of Longcodes

We are no longer experiencing SMS delivery failures when sending messages to Chile for a subset of Long codes. This incident has been resolved.

1750264535 - 1750840706 Resolved
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