Incident History

The issue causing some customers to be unable to upgrade their accounts has been resolved.

Twilio Messaging Insights was degraded for approximately 653 minutes between 04:00 and 14:52 Pacific Time on 01/20/2026. During this period, customers may have experienced missing Recommendations banners in the Console. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the United States of America via a subset of Twilio shortcodes and longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Brazil via subset of short codes. This incident has been resolved

We are no longer experiencing SMS delivery delays when sending messages to the Netherlands. This incident has been resolved.

The issue causing customers leveraging Dialogflow CX data stores for their integration with Dialogflow CX to experience generic failure responses from the data store has been resolved and all services are now operating normally.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in France. This incident has been resolved.

The issue affecting calls to multiple networks in France from a subset of Twilio numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery failures to DiGi in Malaysia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the Vodacom network in Tanzania. This incident has been resolved.