Incident History

We are no longer experiencing SMS delivery delays when sending messages to the Entel network in Peru. This incident has been resolved.

The issue where Gather speech recognition results are returned in the the English language (en-US) when the Hebrew language (he-IL) has been resolved and Gather speech recognition is operating normally at this time.

The issue causing poor call quality on outbound calls to a subset of Mexico phone numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. This incident has been resolved.

We are no longer experiencing MMS media deletion failures. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the AT&T Mexico network in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to C-Spire in the United States of America via a subset of Shortcodes and TollFree Numbers. This incident has been resolved.

Twilio SMS was degraded for 5 minutes between 12:30 and 12:35 Pacific Time on 04/10/2025. During this period of time customers may have experienced SMS delivery delays and failures to Cingular Wireless AT&T in the US Over a subset of longcodes. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. This incident has been resolved.