We have fully investigated the API errors on the transcript retrieval issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
From around 01:42 UTC to 01:52 UTC, customers using the Conversations SDK and Sync SDK may have experienced temporary delays in real-time updates on subscribed SDK objects. The issue has been mitigated and real-time updates to SDKs have been restored.
We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.
We are no longer experiencing SMS delivery failures to Tre Network in Sweden. This incident has been resolved.
Live Chat is operating normally at this time.
We are no longer experiencing SMS delivery failures to Multiple Networks in Chile For a Subset of Domestic Numbers. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. This incident has been resolved.
Twilio customers using the Twilio Help Center without a paid support plan were unable to contact support through ticket submission since approximately April 1, 2025 at 4:00 PM PST. Paid support and Personalized support customers were unaffected. This issue was resolved on April 1, 2025 at approximately 12:00 PM PST.
We are no longer experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. This incident has been resolved.
We are no longer experiencing SMS delivery report delays when sending messages to Multiple Networks in Greece. This incident has been resolved.