Incident History

We are no longer experiencing SMS delivery delays when sending messages to Babilon-M network in Tajikistan. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to MTC network in Namibia. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Movicel Network In Angola. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Orange in Cameroon. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. This incident has been resolved.

We are now operating normally where customer accounts will be created and/or associated with the correct billing country at this time.

We have fully investigated the Marketplace issue triggered by our automated alert, and it was determined that there is no noticeable customer impact.

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. This incident has been resolved.

The issue affecting Webhook callbacks has been resolved, and the service is functioning normally at this time.

Twilio callback-service was degraded for 43 minutes between 03:18 and 04:01 Pacific Time on 03/11/2025. During this period of time customers may have experienced failed webhook callbacks for a small percentage (<1%) of their calls or videos. The issue has now been mitigated, while the team continues root cause investigation.