Incident History

SMS Delivery Failures to Multiple Networks in Slovakia for a Subset of Alphanumeric Sender Id and Long Codes

Twilio SMS delivery failures to multiple networks in Slovakia for a subset of alphanumeric sender Id and long codes was degraded for 60 minutes between 11:50 AM and 12:50 PM Pacific Time on 10/02/2024. During this period of time customers may have experienced SMS delivery failures. The issue has now been resolved.

1727906401 - 1727906401 Resolved

SMS Delivery Delays to Claro Network in Chile

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.

1727904186 - 1727933333 Resolved

SMS Delivery Report Delays to UzMobile Network in Uzbekistan

We are no longer experiencing delivery report delays when sending SMS to UzMobile Network in Uzbekistan. This incident has been resolved.

1727903035 - 1727964870 Resolved

SMS Delivery Delays To Small US Networks.

We are no longer experiencing SMS delivery delays when sending messages to Small US Networks. This incident has been resolved.

1727883967 - 1727902064 Resolved

Call Dialling Delays To Indosat Ooredoo Indonesia Phone Numbers

This incident has been resolved.

1727846580 - 1727857893 Resolved

SMS Delivery Delays to Moov Network in Niger

We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Niger. This incident has been resolved.

1727817012 - 1727895651 Resolved

Inbound Message Delivery Failures - Mobile Originated

We are no longer experiencing SMS delivery failures from T-Mobile to a subset of Twilio US phone numbers. This incident has been resolved.

1727799118 - 1727826004 Resolved

Automated Alert: Minimal Customer Impact

We have fully investigated the issue with 5XX errors and latency on Twilio Messaging API, and it was determined that the impact was limited to a small set of customers. All systems are operational.

1727794880 - 1727795421 Resolved

Call Quality Issues from a Subset of Twilio Phone Numbers to France

Call quality issues from a subset of Twilio phone numbers to France have been resolved and is operating normally at this time.

1727793598 - 1727818608 Resolved

Subset of Customers Unable To Access Flex Insights Historical Reports

Accessing Flex historical reports is operating normally at this time.

1727788908 - 1727880774 Resolved
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