Incident History

We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in United States for a subset of short codes. This incident has been resolved.

We are not broadly experiencing SMS delivery delays when sending messages to multiple networks in Colombia via a subset of long code phone numbers. Customers directly effected are being contacted directly. This incident has been resolved.

Twilio Event Streams was degraded for 2 hours and 15 minutes between 06:15 and 08:30 Pacific Time on 02/10/2025 . During this period of time customers may have experienced fluctuating delays when receiving events. The issue has now been resolved.

Twilio Programmable Messaging API and Verify were degraded for 1 minute between 06:03 and 06:04 Pacific Time on 10/02/2025. During this period of time, customers sending messages may have received 5xx's in API responses. The issue has now been resolved.

We are no longer experiencing SMS delivery failures to Twilio Numbers in France. This incident has been resolved.

Performance in Twilio Console login has been resolved is operating normally at this time.

The incident causing SMS Deliver Report Delays when sending messages to Onvoy Spectrum Mobile in the United States of America via a subset of Short Codes has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.

We are no longer experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network In Dominican Republic. This incident has been resolved.