SMS Delivery Failures to Fibernotics in Canada
We are no longer experiencing SMS delivery failures when sending messages to Fibernotics in Canada. This incident has been resolved.
Incident History
Increase in Voice Call Disconnects in Flex 2.13.x for the Flex Accounts Using SSOv2
The issue affecting an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2 has been resolved and Flex is operating normally at this time.
Programmable Video Affected - Some Video Rooms Completion Callbacks Were Lost
Twilio Programable Video was degraded July 18th 12:08 PM (19:08 UTC) At this time some video rooms completion callbacks were lost. The issue has now been resolved.
MMS Delivery Delays To and From Multiple Networks In United States of America Via a Subset Of Twilio Short Codes
We are no longer experiencing MMS delivery delays when sending messages to United States of America in Multiple Networks Via a Subset Of Short Codes. This incident has been resolved.
SMS Delivery Delays to Claro in Dominican Republic
We are no longer experiencing SMS delivery failures to Claro in Dominican Republic. This incident has been resolved.
SMS Delivery Delays to MTN and Vodafone Network in Ghana
We are no longer experiencing SMS delivery delays when sending messages to MTN and Vodafone Network in Ghana. This incident has been resolved.
SMS Delivery Delays to Mattel Network in Mauritania
We are no longer experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. This incident has been resolved.
SMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Shortcodes
We are no longer experiencing SMS Delivery Delays to Cingular Wireless (AT&T) in the United States of America via a Subset of Shortcodes. This incident has been resolved.
Whatsapp inbound and outbound messages are experiencing delays
Our engineers have monitored the fix and confirmed the issue with WhatsApp, where inbound and outbound messages were experiencing delays, has been resolved. All services are now operating normally at this time.
On Call Engineers are Investigating an issue with Flex
We have fully investigated the Flex AgentTransfer & markComplete service disruption issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.