Incident History

We are no longer experiencing SMS delivery delays when sending messages to MTN in Guinea-Bissau. This incident has been resolved.

The Twilio Programmable Messaging API was partially degraded for 2 minutes on 05/22/2025 between 14:00:40 PST and 14:01:30 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

Twilio phone numbers provisioning was degraded for 23 days, 8 hours, and 3 minutes between 2025-04-28 at 23:40:24 PDT and 2025-05-22 at 07:43:38 PDT. During this period of time, 18 Phone Numbers in our inventory were mistakenly made available for provisioning even if they couldn't be provisioned and for this reason some customers have experienced an HTTP 500 Server error. This incident has been resolved.

The issue affecting inbound calls to Denmark Twilio Phone Numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS Delivery Delays to Algar Telecom (CTBC) in Brazil. This incident has been resolved.

We have fully investigated the Unified Profiles issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS Delivery Delays to GrameenPhone Network in Bangladesh. This incident has been resolved.

We are no longer observing recovery with delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless in United States of America. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to C-Spire in the United States. This incident has been resolved.