Incident History

Profiles-cross-namespace-contamination

We've become aware of a potential issue with Profiles Data Lake and Profiles Data Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1731125410 Ongoing

Invalid Recipient Error Exceeds Threshold Impacting Twilio Messaging Channels

The issue with "Invalid recipient" errors due to a high volume of INBOUND_RECEIPT events with invalid remoteId values has been resolved and is operating normally at this time.

1731122600 - 1731128129 Resolved

SMS Delivery Delays to CTBC Celular SA (CTBC)

We are no longer experiencing SMS delivery delays when sending messages to to CTBC Celular SA (CTBC). This incident has been resolved.

1731104064 - 1731187049 Resolved

SMS Delivery Delays to Orange Network in Sierra Leone

We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Sierra Leone. This incident has been resolved.

1731091362 - 1731109157 Resolved

SMS Delivery Delays to 9Mobile Network in Nigeria

We are no longer experiencing SMS delivery delays when sending messages to 9mobile network in Nigeria. This incident has been resolved.

1731083230 - 1731109329 Resolved

SMS Delivery Delays to AT&T Mexico in Mexico

We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. This incident has been resolved.

1731011435 - 1731029089 Resolved

SMS Delivery Delays to DiGi Network in Malaysia

We are no longer experiencing SMS delivery delays when sending messages to DiGi Network in Malaysia. This incident has been resolved.

1731004840 - 1731027431 Resolved

SMS Delivery Delays to Telefonica Network in Colombia

We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Colombia. This incident has been resolved.

1730999589 - 1731052820 Resolved

SMS Delivery Delays to Telefonica/Movistar Network in Spain

We are no longer experiencing SMS delivery delays when sending messages to Telefonica/Movistar Network in Spain. This incident has been resolved.

1730982828 - 1731013234 Resolved

MMS Delivery Delay to T-Mobile Network in United States of America From a Subset of Short Codes

We are no longer experiencing MMS delivery delays when sending messages to T-Mobile Network in the US from a subset of short codes. This incident has been resolved.

1730973888 - 1730997234 Resolved
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