Incident History

We are no longer experiencing MMS delivery delays when sending messages to AT&T Network in the US. This incident has been resolved.

Twilio Programmable Messaging was affected for 1 hour and 22 minutes between 06:41 and 08:03 Pacific Time on 08/25/2024. During this period of time customers may have experienced SMS Delivery Delays and Failures to KDDI Network in Japan for a Subset of Longcodes and Alphanumeric Sender IDs. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to TelCel Network in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Etisalat network in Egypt. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Rogers Wireless Network in Canada via subset of Longcodes (302-370). This incident has been resolved.

We are no longer experiencing delivery report delays when sending to Glo Network in Nigeria. This incident has been resolved.

We are no longer experiencing SMS delivery delays to MTN Network in Uganda. This incident has been resolved.

The Help Center Assistant and Intelligent Discovery Assistant issues has been resolved and are operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Philippines from Twilio Philippines phone Number. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.