Incident History

SMS Delivery Failures to the Philippines Via Subset of Longcodes

We are no longer experiencing SMS delivery delays when receiving messages from the Philippines via subset of longcodes. This incident has been resolved.

Error with Onboarding Phone Numbers for Branded Calling

Onboarding for Branded Calls has been resolved and is operating normally at this time.

Help Center Assistant Prompts are Affected for Unauthenticated Users

The Help Center Assistant in the Twilio Help Center is operating normally for unauthenticated users at this time. This incident has been resolved.

SMS Delivery Delays to Multiple Networks in Taiwan for a Subset of Alphanumeric and Long Codes

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Taiwan for a Subset of Alphanumeric and Long Codes. This incident has been resolved.

SMS Delivery Delay to Telenor Network in Sweden

We are no longer experiencing SMS delivery delays when sending messages to Telenor Network in Sweden. This incident has been resolved.

Inbound MMS Delivery Failures to a Subset of Twilio US Shortcode Numbers

We are no longer experiencing MMS delivery to a Subset of Twilio US Shortcode Numbers. This incident has been resolved.

Incoming Call Drops in UK on 20th Sept around 9:51 AM BST

Incoming calls were dropped for customers using Twilio Programmable Voice in the UK region for 39 minutes between 20 September 2023, 9:51 AM BST and 10:30 AM BST. During this period, customers may have experienced disruptions in their calls. The incident has been resolved now.