Incident History

We are no longer experiencing SMS delivery delays and failures to Etisalat in United Arab Emirates. This incident has been resolved.

Our engineers are currently investigating the customer impact of a retroactive issue with 5XXs on user data messaging API. We will follow up and provide customer impact details within 30 minutes.

Flex was degraded between 10:06 AM and 1:40 PM Pacific Time on 07/22/2025. During this time, some customers may have experienced problems logging in via SSO. The issue has now been resolved.

We are no longer experiencing SMS delivery delays to Vodafone in Egypt. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Safaricom Network In Kenya. This incident has been resolved.

The issue that caused a small number of Voice calls to fail Stir/Shaken Attestation has been resolved and is operating normally at this time.

We are no longer experiencing SMS Delivery Delays and Failures to multiple Telefonica networks in Peru, Venezuela and Mexico via Subset of Shortcodes and SMS Delivery Delays To Subset of Twilio Shortcodes in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the Telefonica network in Mexico via a subset of shortcodes. This incident has been resolved.

We have fully investigated the newly signed up customers requesting a managed certificate for link shortening in messaging, will stay in pending status with “Your Certificate Is Being Processed.” All current customers using the messaging API will not be impacted on their operations, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.