Incident History

We are no longer experiencing high latency with video room sessions. This incident has been resolved.

The incident has been resolved and SMS delivery from New Zealand to Twilio Phone Numbers is operating normally.

Twilio media message delivery was degraded for 44 minutes between 11:02 and 11:46 Pacific Time on 06/05/2026 During this period of time customers may have experienced failed media message delivery due to 11205 errors. The issue has now been resolved.

We are no longer experiencing issues where customers are unable to see Catalog entries on index page within Segment documents. This incident has been resolved.

The incident has been resolved and User Authentication Identity Gateway API failure increase in the United Kingdom is operating normally.

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.

We have observed a recovery in SMS delivery from Twilio to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTS network subscribers in Kazakhstan is operating normally.

We have completed our investigation and determined that this event did  result in a subset of  customer's  impact. We have contacted impacted customers to provide additional information about the incident.

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States is operating normally.