Incident History

We are no longer experiencing delivery report delays and failures to and from AT&T Network in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Bitel in Peru. This incident has been resolved.

We are no longer experiencing delivery report delays when sending to Claro Network in Argentina. This incident has been resolved.

We continue experiencing SMS Delivery Delays to Claro Network in Brazil. We reached out individually to all impacted customers with detailed follow-ups. This incident will be marked as resolved on the Statuspage, and any further updates will be communicated via email to impacted customers.

Customers experienced an Internal Server error when making a payment on the Twilio Console between 11:39 PST to 11:50 PST. This issue has been resolved and customers can attempt to make a manual payment on the Twilio Console.

Customers experienced a partial degradation of the Twilio Programmable Messaging API on September 8, 2025, between 12:19:40 PST and 12:20:10 PST. During this 30-second window, customers may have encountered increased API responses with 5xx error codes. This issue has been resolved and customers should no longer be experiencing errors.

Voice Insights call events and metrics ingestion pipeline in IE1 has been resolved and operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to MTN network in Ghana. This incident has been resolved.

We are no longer experiencing delivery report delays SMS delivery delays when sending messages to Orange in Tunisia. This incident has been resolved.

We are no longer experiencing delivery report delays to Claro Network in Brazil. This incident has been resolved.