Incident History

We are no longer experiencing SMS delivery delays when sending messages to MTS Network in Belarus. This incident has been resolved.

We are no longer experiencing issues with AccSec - US API Errors. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to network in India from a subset of Twilio Shortcodes. This incident has been resolved.

We are no longer experiencing issue with SMS Delivery Delays To Claro Network In Dominican Republic. This incident has been resolved.

On January 17, 2025, at 5:11 PM PST, Twilio executed a bulk suspension involving 16,702 subaccounts, mistakenly including some active customer parent accounts. This error disrupted SMS and Voice services for those affected. Initial ad hoc reactivations began within 12-18 hours, but complete restoration took 39 hours, concluding on January 20 at 8:01 AM PST. The issue has now been resolved.

The issue affecting some Email and SMS outbound messages has been resolved, and the service is functioning normally at this time.

We are no longer experiencing the issue causing 500 errors on Serverless Invocation. This incident is now resolved.

The issue affecting inbound calls to Twilio Czech Republic phone numbers has been resolved, and the service is functioning normally at this time.

The issue resulting in 500 errors on Serverless Invocation has been resolved and is now operating normally at this time.

Situation where Twilio users were experiencing issues loading their Account Dashboard within the Twilio Console has been resolved and this is operating normally at this time.