Incident History

SMS Delivery Delays to MTS Network in Belarus

We are no longer experiencing SMS delivery delays when sending messages to MTS Network in Belarus. This incident has been resolved.

1737721445 - 1737730569 Resolved

USA API Error impacting Account Security Services.

We are no longer experiencing issues with AccSec - US API Errors. This incident has been resolved.

1737692318 - 1737706616 Resolved

SMS Delivery Delays and Failures to Networks in India from a Subset of Twilio Short Codes

We are no longer experiencing SMS delivery delays and failures to network in India from a subset of Twilio Shortcodes. This incident has been resolved.

1737682931 - 1737695463 Resolved

SMS Delivery Delays To Claro Network In Dominican Republic

We are no longer experiencing issue with SMS Delivery Delays To Claro Network In Dominican Republic. This incident has been resolved.

1737676957 - 1737692956 Resolved

Account Suspension

On January 17, 2025, at 5:11 PM PST, Twilio executed a bulk suspension involving 16,702 subaccounts, mistakenly including some active customer parent accounts. This error disrupted SMS and Voice services for those affected. Initial ad hoc reactivations began within 12-18 hours, but complete restoration took 39 hours, concluding on January 20 at 8:01 AM PST. The issue has now been resolved.

1737658508 - 1737658508 Resolved

Conversations Outbound Message Delays

The issue affecting some Email and SMS outbound messages has been resolved, and the service is functioning normally at this time.

1737605459 - 1737639707 Resolved

Serverless Invocation | 500 errors

We are no longer experiencing the issue causing 500 errors on Serverless Invocation. This incident is now resolved.

1737563773 - 1737564400 Resolved

Call Failures to a Subset of Twilio Czech Republic Phone Numbers

The issue affecting inbound calls to Twilio Czech Republic phone numbers has been resolved, and the service is functioning normally at this time.

1737540080 - 1737549935 Resolved

Serverless Invocation | 500 errors

The issue resulting in 500 errors on Serverless Invocation has been resolved and is now operating normally at this time.

1737509620 - 1737512260 Resolved

Twilio Console Dashboard is not Functioning for Some Customers

Situation where Twilio users were experiencing issues loading their Account Dashboard within the Twilio Console has been resolved and this is operating normally at this time.

1737496912 - 1737499151 Resolved
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