Issues with call and agent status for Zoom Contact Center
On 12/14/2024 from 01:30 to 02:10 UTC, a subset of customers may have experienced call and agent status issues for Zoom Contact Center. The issue has been resolved.
Incident History
Issue with message delivery for Zoom Contact Center
On 12/11/1024, from 17:58 UTC to 12/12/2024 0:40 UTC, a subset of customers may have experienced major disruptions in message delivery for Facebook Messenger and WhatsApp within Zoom Contact Center. The root cause of the issue was an outage within the Meta platform. This issue has since been resolved.
Issue with Zoom Portal sign-in and live streaming
This incident has been resolved.
Issue with the Zoom Billing
This incident has been resolved.
Login issues with Ellkay Integration Services
This incident has been resolved.
Issue with live meeting dashboard
This incident has been resolved.
Issue with Zoom AIC
This incident has been resolved.
Issue with Zoom Virtual Agent
This incident has been resolved.
Issue with Workforce Management
From 3:23 UTC 11/17/2024 to 2:00 UTC 11/18/2024, a subset of customers may have experienced an issue with viewing real time adherence report for Workforce Management. The incident has been resolved.
Service degradation with Zoom's services in Saudi Arabia
This incident has been resolved.