Incident History

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in Chile is operating normally.

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Tigo network subscribers in Paraguay is operating normally.

The incident has been resolved and SMS delivery receipts from Twilio Phone Numbers to Movilnet network subscribers in Venezuela is operating normally.

The incident has been resolved and SMS delivery from Twilio to Glo network subscribers in Nigeria is operating normally.

We are posting a retrospective update for an incident that occurred on 06/11/2026 18:20 UTC . Customers may have experienced MMS Delivery Failures from a Subset of Twilio Shortcode, Longcode and Toll-Free Numbers to US Cellular network subscribers in the United States. This incident has been resolved as of 06/11/2026 18:51 UTC. We apologize for the delay in this communication.

The incident has been resolved and SMS delivery from network subscribers to Twilio United Kingdom Long Codes is operating normally.

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to AT&T network subscribers in the United States is operating normally.

Twilio-Sengrid mail delivery was degraded for approximately 9 minutes between 9:18 AM and 9:27AM Pacific Time on 06/11/2026. During this period of time customers may have experienced delays affecting a subset of users. User experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than system-wide outage. The issue has now been resolved.

The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.