Twilio Transcript was degraded for 38 minutes between 8:55 to 9:33 am PDT 7/28/2026. During this period of time customers may have experienced degraded speech recognition and realtime transcriptions for Voice and Video.. The issue has now been resolved.
This issue has been resolved.
We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
The incident has been resolved and User Authentication Identity SNA failure increase for EE in the United Kingdom is operating normally.
The incident has been resolved and User Authentication Identity Gateway API failure increase for EnStream in Canada is operating normally.
The incident has been resolved and SMS delivery from Twilio to UNITEL network subscribers in Angola is operating normally.
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon Wireless and T-Mobile network subscribers in the United States is operating normally.
We have observed a recovery in SMS delivery from Twilio to Unitel network subscribers in Angola and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have completed our investigation and determined that this event did not result in any customer impact. Therefore, voice calls from Twilio Phone Numbers to network subscribers in the United States are operating normally.
The incident has been resolved and SMS delivery receipts from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States are operating normally.