SMS Delivery Failure to Telecel Network in Mexico
We are no longer experiencing SMS Delivery Failures to Telecel Network in Mexico. This incident has been resolved.
Incident History
High Packet Loss On Inbound And Outbound Calls To United Kingdom
This incident has been resolved.
SMS Delivery Report Delays to Telefonica in Colombia
We are no longer experiencing SMS Delivery Report Delays to Telefonica in Colombia. This incident has been resolved.
Messages not Retrievable via the Messaging Logs API or Visible in the Messaging Console
The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th.
Call Failures to A Subset Of Phone Number In France.
There was an issue causing call failures to French phone numbers has been identified. The incident was resolved and this is a retrospective notice.
SMS Delivery Delays to Multiple Network in Kenya
We are no longer experiencing SMS delivery delays to when sending messages to Safaricom in Kenya. This incident has been resolved.
SMS Delivery Delays and Failures to Telekom Srbija in Serbia
We are no longer experiencing SMS Delivery Delays and Failures when sending messages to Telekom Srbija in Serbia. This incident has been resolved.
Outbound SMS Delivery Delay to NUR Telecom Network in Kyrgyzstan
This incident has been resolved.
MMS Delivery Delays and Failures to Verizon and T-Mobile Network in US via Subset of Shortcode
This incident has been resolved.
Issues with Encoding in TwiML Logs
The encoding issue for special characters in the TwiML logs has been resolved and is operating normally at this time.