The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.
Customers may have experienced delays and errors in managing WhatsApp phone numbers and template approvals. This has been resolved and is operating normally at this time.
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.