Incident History

Our engineers have confirmed full recovery for the issue causing errors and message delays on the WhatsApp channel for Verify. This incident is resolved.

We are no longer experiencing MMS delivery delays when sending messages to T-Mobile network subscribers in the United States. This incident has been resolved.

The issue affecting calls failures from network subscribers to a subset of Twilio United States Toll-Free numbers has been resolved, and the service is functioning normally at this time.

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers is operating normally.

The issue affecting User Authentication Identity in Canada has been resolved, and the service is operating normally at this time.

Issue affecting access to the Explore Products Page in 1Console has been resolved and 1Console is operating normally at this time.

The issue affecting voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico has been resolved, and the service is functioning normally at this time.

Twilio Voice ConversationRelay was degraded for 120 minutes between 09:00 and 11:00 Pacific Time on 03/23/2026. During this period of time, customers using Deepgram Nova-2 with multilingual support enabled may have experienced missing transcriptions. The issue has now been resolved.

Issue with Conference users not being able to hear each other has been resolved and Conference service is operating normally at this time.

We have fully investigated the delays and failures from Twilio to ISP Telecom  in the United States issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.