Incident History

SMS Delivery Delays and Failures to Nuevatel Network In Bolivia

We are no longer experiencing SMS delivery delays and failures when sending messages to Nuevatel Network in Bolivia. This incident has been resolved.

Increase in 5XX Errors Within Studio Workflow Engine

The 5xx errors have been resolved, and the Studio workflow engine is operating normally at this time.

SMS Delivery Delays to Liberty Mobile Network in Puerto Rico

We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico. This incident has been resolved.

Our Engineers are Investigating an Issue with 10dlc and TF Compliance impacted during the AWS DynamoDB outage on Dec 3rd

This incident has been resolved.

SMS Delivery Failures from Subset of Twilio Numbers in Denmark

We are no longer experiencing SMS delivery failures from Subset of Twilio Numbers in Denmark. This incident has been resolved.

Event Streams is experiencing Delays in Delivering Events

Event Streams delays in delivering events has been resolved and Event Streams is operating normally at this time.

Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console

The issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console is ongoing. As a workaround, customers can use the Senders API, or continue using the Twilio Console for registration without a preferred display name. We will continue to work with our provider to fully resolve this issue.