Incident History

The incident causing an issue where some outbound calls would not be signed and would not include a SHAKEN passport as per STIR/SHAKEN guidelines has been resolved.

Twilio Billing notifications were degraded for 20 minutes between 08:00 and 08:20 Pacific Time on 11/10/2025. During this period of time customers may have experienced problems receiving emails regarding their billing. The issue has now been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Xphone network in Israel. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Chile via a subset of longcodes. This incident has been resolved.

The issue affecting inbound calls to Twilio Germany phone numbers in the +4915888 range has been fixed.

The issue affecting Voice quality to Twilio New Zealand phone numbers has been fixed.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Yemen. This incident has been resolved.

Reseller customers being unable to invite users to accounts from the Twilio console has been resolved and the service is operating normally at this time.

We experienced SMS delivery failures to Japan for a subset of messages sent via the domestic gateway between 7 November 2025, 14:00 UTC and 9 November 2025, 22:59 UTC. This incident has been resolved, and message delivery to Japan via the domestic gateway is now operating normally.

We are no longer experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Ireland. This incident has been resolved.