Incident History

We are no longer experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. This incident has been resolved.

Twilio customers using the Twilio Help Center without a paid support plan were unable to contact support through ticket submission since approximately April 1, 2025 at 4:00 PM PST. Paid support and Personalized support customers were unaffected. This issue was resolved on April 1, 2025 at approximately 12:00 PM PST.

We are no longer experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery report delays when sending messages to Multiple Networks in Greece. This incident has been resolved.

We are no longer experiencing the issue of accessing the account roles from the console and errors when attempting to change accounts. This incident has been resolved.

We are no longer experiencing SMS delivery failures to H3G Network in Sweden. This incident has been resolved.

Message Status Event Steams events were degraded on 2nd April 2025 between 06:30 AM UTC and 08:10 AM UTC. During this period of time customers may have not received ~3.6% of status updates for outbound messages through Event Streams. The issue has now been resolved.

The issues with AccSec - Indonesia Indosat API errors has been resolved and the service is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. This incident has been resolved.

We are no longer experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. This incident has been resolved.