Incident History

The incident has been resolved and SMS delivery from Twilio to Shelcomm network subscribers in the United States is operating normally.

We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Sudani One network subscribers in Sudan is operating normally.

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Phone Numbers is operating normally.

The incident has been resolved and SMS delivery between a subset of Twilio Short Codes and Long Codes and affected networks in Brazil is operating normally.

The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Costa Rica is operating normally.

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

The incident has been resolved and SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil is operating normally.

Twilio Verify on the Twilio Console was degraded on April 10th, 2026 between 10:48:40 AM PST and 10:55:40 AM PST. During this period of time customers may have experienced issues managing the Twilio Verify section in the Twilio Console. The issue has now been resolved.

We have fully investigated the potential issue with Twilio Alarms triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.