Incident History

Reseller customers being unable to invite users to accounts from the Twilio console has been resolved and the service is operating normally at this time.

We experienced SMS delivery failures to Japan for a subset of messages sent via the domestic gateway between 7 November 2025, 14:00 UTC and 9 November 2025, 22:59 UTC. This incident has been resolved, and message delivery to Japan via the domestic gateway is now operating normally.

We are no longer experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Ireland. This incident has been resolved.

The issue affecting AccSec Canada API errors has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery failures to T-Mobile Network in United States of America. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Natcom Network in Haiti. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Tigo in Bolivia (Plurinational State of). This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Claro in Dominican Republic. This incident has been resolved.

After deep investigation, we have identified that there was no impact associated with this incident, for that reason we are marking this as invalid and resolving the Statuspage.

Twilio Voice API was degraded for 10 minutes minutes between 10:41 and 10:51 Pacific Time on 11/7/2025. During this period of time, customers may have experienced failures when attempting to stop recordings and modify call APIs, which prevented users from managing active call sessions. The issue has now been resolved.