Incident History

TTS Errors From Amazon and Google Providers, Following Spike in Requests.

The issue affecting intermittent TTS errors from Amazon and Google providers following spike in requests has been resolved, and the service is functioning normally at this time.

1750430067 - 1750442574 Resolved

SMS Delivery Report Delays to Claro in Brazil

We are no longer experiencing delivery report delays when sending to the Claro network in Brazil. This incident has been resolved.

1750429589 - 1750450780 Resolved

On Call Engineers are Investigating an issue Call Failures From Subscribers To Philippines Twilio Phone Numbers

The issue of Call Failures From Subscribers To Philippines Twilio Phone Numbers has been resolved.

1750413689 - 1750423542 Resolved

SMS Delivery Delays to Iliad Italia Network in Italy

We are no longer experiencing SMS delivery delays to Iliad Italia Network in Italy. This incident has been resolved.

1750401767 - 1750417254 Resolved

SMS Delivery Report Delays to GCI-Chat in United States of America via Subset of Shortcodes

We are no longer experiencing delivery report delays when sending to GCI-Chat in United States of America via a subset of Shortcodes. This incident has been resolved.

1750400727 - 1750456090 Resolved

High Latency and 5xx errors When Using Verify Verification Attempts API and Verify Insights

Twilio Verify was degraded for 35 minutes between 14:33 and 15:08 Pacific Time on 06/19/2025. During this period of time customers may have experienced high latency and 5xx errors when using Verify Verification Attempts API and Verify Insights. The issue has now been resolved.

1750371363 - 1750374059 Resolved

SMS Delivery Delays to Multiple Networks in United States of America via a Subset of Longcodes

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a Subset of Longcodes. This incident has been resolved.

1750371086 - 1750382459 Resolved

SMS Delivery Delays to Claro in Colombia via a Subset of Longcodes

We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. This incident has been resolved.

1750359675 - 1750375344 Resolved

SMS Delivery Delays to Vodafone in Fiji

We are no longer experiencing SMS delivery delays when sending messages to Vodafone in Fiji. This incident has been resolved.

1750311588 - 1750534615 Resolved

Elevated HTTP 500 Errors for Twilio Programmable Messaging API – June 18, 2025

The Twilio Programmable Messaging API was partially degraded for 1 minute on June 18th, 2025, between 18:03 PST and 18:04 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

1750297932 - 1750298131 Resolved
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