Incident History

We are no longer experiencing SMS delivery delays when sending messages to Grameenphone in Bangladesh. This incident has been resolved.

Customers may have experienced intermittent message delivery delays or failures across US1 and IE1 regions during the following time windows:

June 12 23:32 PT - June 13 00:07 PT June 13 01:30 PT - June 13 01:35 PT

The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to when sending messages to Liberty Mobile Network in Puerto Rico over a subset of short codes. This incident has been resolved.

We have fully investigated the SMS delivery report delays to Telstra network in Australia via a subset of longcodes triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are experiencing SMS delivery report delays to Hello Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to Smart Axiata Network in Cambodia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to [Carrier Network]. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to 9mobile Network in Nigeria. This incident has been resolved.

Messaging media endpoints both for media list and media instance within the messaging logs domain. <0.05 % of requests are returning 5XX errors has been resolved, and Messaging Media endpoints are operating normally at this time.

All services impacted across multiple product features due to vendor platform issues have recovered and are operating as intended. This incident has been resolved.