We have fully investigated the Inbound Call Failures From a Subset of Twilio's Numbers in Finland issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
We observed recovery starting around 08:00 Pacific Time, and IMSI switching by impacted SIMs have stopped. Customers that had their SIM cards change IMSI may remain on the alternative IMSI for up to 24 hours before it switches back. At this time, engineers are monitoring recovery. Any further updates will be posted to the KORE status page. https://korewireless.service-now.com/csm?id=service_status&service=cb4ae2ca479f0610ab11f92c016d43f1#current_status_degradation
We are no longer experiencing SMS delivery delays when sending messages to MTN network in Nigeria. This incident has been resolved.
REMOVE BEFORE UPDATING* *Please do not include MMC/MNC carrier codes in the title or body. MAKE SURE TO SET THE COMPONENT BACK TO OPERATIONAL
Our monitoring shows overall improvement in carrier-side traffic congestion and we are no longer observing SMS delivery delays, we are observing instant SMS delivery from Twilio Short-Code numbers at this time. This issue is now resolved.
We are no longer experiencing SMS delivery from Twilio Toll-free Number at this time towards US carrier networks. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to Bitel network in Peru. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Colombia. This incident has been resolved.
Twilio Programmable Messaging API and Verify were degraded for 5 minutes between 06:03 and 06:08 Pacific Time on 12/02/2024. During this period of time, customers sending messages may have received 5xx's in API responses. The issue has now been resolved.
We are no longer experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to Tele2 network in Sweden. This incident has been resolved.