Incident History

The issue affecting AccSec integration with T-Mobile has been resolved, and the service is functioning normally at this time.

We are experiencing an issue where customers may encounter errors when attempting to place Business-initiated (outbound) calls using WhatsApp Business Calling. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. This incident has been resolved.

We are no longer experiencing a decrease in delivery receipts (DLRs) for RCS (Rich Communication Services) messages. This incident has been resolved, and Verify fallback to SMS is now operating as expected.

We are no longer experiencing Authy Voice Verifications Failures. This incident has been resolved.

We are no longer experiencing latency in gather speech for customer with multiple nested 'Play' and 'Say'. This incident has been resolved.

"404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms has been resolved and programmable video is operating normally at this time.

Emergency Number Provisioning is now operating normally.

Twilio Sync Platform and Conversations were degraded between 7:53 AM to 9:22 AM Pacific Time on 01/28/2026. During this period of time customers may have experienced delay in webhooks related to sync object mutations (add, delete, edit) and 404 from Cloudfront in IE1 for any public api calls. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Jawwal Network in Palestine. This incident has been resolved.